Complaint resolution process using Orchestly

Here's the blueprint template we created in Orchestly for a generic complaint resolution process. Yours can be simpler or more complex, depending on what you need:

What can Orchestly do for you?

  • 01

    Regulate the complaint resolution process

    Leverage Orchestly's blueprints to ensure every complaint is handled according to a standard process.

  • 02

    Clear backlogs

    When customers make a complaint, but aren't answering follow-ups, you can have the case automatically closed after a set amount of time.

  • 03

    Prioritize and resolve

    Filter complaints based on urgency, severity, or created date to get a more granular view of your workload.

  • 04

    Monitor complaints

    Track all complaints—unassigned, ongoing, and closed—on a single page, from any device, at any time.

  • 05

    Ensure security and privacy

    Create roles and permissions for every user, and provide process access to users on a need-to-know basis.

  • 06

    Analyze and reopen closed complaints

    Even after it's closed, you can see how a ticket was processed, what steps were taken, and reopen it if required.

  • 07

    Streamline customer feedback

    Send feedback forms to customers automatically, to help improve your process going forward.

  • 08

    Automate notifications

    Eliminate communication gaps and get real-time notifications for every complaint.

  • 09

    Obtain valuable insights

    Get detailed reports on complaint statuses, resolution times, employee performance, and customer satisfaction.