Complaint resolution process using Orchestly
Here's the blueprint template we created in Orchestly for a generic complaint resolution process. Yours can be simpler or more complex, depending on what you need:
What can Orchestly do for you?
Regulate the complaint resolution process
Leverage Orchestly's blueprints to ensure every complaint is handled according to a standard process.
When customers make a complaint, but aren't answering follow-ups, you can have the case automatically closed after a set amount of time.
Prioritize and resolve
Filter complaints based on urgency, severity, or created date to get a more granular view of your workload.
Track all complaints—unassigned, ongoing, and closed—on a single page, from any device, at any time.
Ensure security and privacy
Create roles and permissions for every user, and provide process access to users on a need-to-know basis.
Analyze and reopen closed complaints
Even after it's closed, you can see how a ticket was processed, what steps were taken, and reopen it if required.
Streamline customer feedback
Send feedback forms to customers automatically, to help improve your process going forward.
Eliminate communication gaps and get real-time notifications for every complaint.
Obtain valuable insights
Get detailed reports on complaint statuses, resolution times, employee performance, and customer satisfaction.